You see and approve your website before you pay anything, and we never take deposits. Because of that, payments are final. This policy is part of our Terms of Service.
Website payment
The website is paid for only after you have seen and approved it, so the one-time website payment is non-refundable. If something isn't working as it should after launch, tell us and we will fix it.
Care plans
- You can cancel any care plan at any time. Cancelling stops future renewals, and your plan stays active until the end of the period you already paid for.
- Payments for a period that has started, including monthly, 6-month and yearly plans, are non-refundable, and we don't refund partial or unused periods.
- If you forgot to cancel before a renewal, email us within 48 hours of the charge and before we have done any work in the new period, and we will refund that renewal.
Domains and hourly work
Domain registrations and renewals, and work billed by the hour, are non-refundable once paid.
When we do refund
We refund the unused part of a prepaid plan if we end the Services without cause, and we refund duplicate or mistaken charges. Any other refund is at our discretion. Approved refunds are returned to the original payment method through PayPal.
How to contact us
Email billing@ferovel.com with your business name and the invoice number or PayPal receipt. Please contact us before opening a dispute with PayPal or your bank; we answer within one business day.